Refund Policy

1. Refund Eligibility

• Refunds are only available if you made the order through our official payment gateways.
• You must request a refund within **24 hours** of payment.
• Refunds are only approved if the service was not used, activated, or provisioned.

2. Non-Refundable Services

• Domain registrations and renewals.
• VPS or dedicated servers once provisioned.
• Software licenses or one-time setup/custom fees.
• Promotional or discounted services.

3. Refund Method

• Approved refunds are returned to the original payment method.
• Processing may take **5–10 business days** depending on your payment gateway or bank.
• Gateway transaction fees, if charged, are non-refundable.
• If the gateway does not support refunds (e.g., crypto), store credits will be issued instead.
• Store credits are non-transferable and cannot be converted to cash.

4. Chargebacks

• Unauthorized chargebacks will lead to account suspension or termination.
• We may provide evidence to the payment provider in disputes.
• Fraudulent chargebacks may result in legal action.

5. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website, and continued use of our services means you accept the updated terms.

6. Contact Us

For refund requests or questions, please reach out via our support portal or join our Discord: Discord.